Medical & Lab Courier
Medical & Lab Courier
Hospitals, clinics, labs, and specialty practices depend on precision timing. Mailrun’s medical courier team understands chain-of-custody, temperature-sensitive items, and the importance of every single specimen and chart. We operate like an extension of your staff—not just a driver with a box.
Pharmaceuticals & Biologics Delivery
Urgent Healthcare(STAT) On Demand
Healthcare Scheduled Deliveries
Medical Equipment, Devices, and Supplies
Healthcare Scheduled Deliveries — Fast, Secure, and Compliant
What We Deliver
- Lab specimens and test samples
- Medical records and charts
- Pharmaceuticals, supplies, and devices (non-controlled)
- Clinic-to-lab and lab-to-clinic runs
- Interoffice transfers between locations and hospital systems
Ready to streamline your lab and clinic runs?
Why healthcare teams choose Mailrun:
- Stat, routine, and scheduled routes tailored to your pickup and delivery windows
- Trained drivers who understand medical environments and confidentiality
- Clear proof of delivery with time stamps and digital signatures
- Coverage across key cities and regional hubs for lab and clinic networks
- Flexible pricing for recurring routes and high-volume clients
Urgent Healthcare (STAT) On Demand
Time-critical transport for medical materials when minutes matter—e.g., STAT prescriptions, biologics, blood products, lab specimens, medical devices, and critical paperwork.
Typical use cases
- STAT prescriptions to patient homes or facilities
- Time-sensitive lab specimens (pre-analytical integrity)
- OR/surgical device runs and last-minute implants
- Biologic therapies requiring cold-chain
- Inter-facility transfers (hospital ↔ lab/pharmacy/clinic)
- Emergency document runs (prior auths, clinical records)
How it works (step-by-step)
- Request: Submit a STAT/Rush order (portal, phone, or email) with pickup window, temperature needs, and contact names.
- Dispatch & confirm: We assign a trained medical driver and confirm ETA within minutes.
- Pickup: Driver verifies identity, scans/labels items, and secures packaging (insulated/cooler as needed).
- In-transit monitoring: Live GPS + status scans; proactive intervention if delays or temp risks appear.
- Delivery: Controlled handoff to authorized recipient with signature, time stamp, and any required documentation.
- Proof & audit trail: Instant POD, full chain-of-custody log, and temperature notes (if applicable).
- Request: Submit a STAT/Rush order (portal, phone, or email) with pickup window, temperature needs, and contact names.
Who it’s for
Hospitals, clinics, pharmacies (retail & specialty), labs, DME providers, surgery centers, and home-care teams across Oklahoma, Arkansas, Texas, and Kansas.
Why it’s different
- Speed tiers: STAT (immediate dispatch), Rush (2–4 hours), Same-Day (by close).
- Chain of custody: Barcode scans, ID checks, sealed totes, signature/POD capture.
- Temperature control: Cold-chain handling (coolers/gel packs), excursion monitoring, documented handoffs.
- Compliance mindset: HIPAA-aware handling, PHI minimization, driver training, PPE as required.
- Real-time visibility: Live tracking, ETA updates, exception alerts, call/text escalation.
- After-hours & weekends: 24/7/365 dispatch for urgent needs.
- Special handling: HazMat-exempt medical materials, fragile devices, tilt/temp indicators, “do not x-ray” items where applicable
What you can expect
- Consistent SLAs, transparent pricing, and service built around your schedule.
- Drivers who understand clinical urgency, privacy, and handling standards.
- A single point of contact for escalations and route optimization.
Medical Equipment, Devices & Supplies
End-to-end pickup and delivery of clinical equipment, medical devices, and supplies—ranging from DME and infusion pumps to surgical kits, PPE, and single-use consumables.
Typical use cases
- DME deliveries and pick-ups (CPAP, oxygen concentrators, walkers)
- Surgical/device runs (implants, instruments, trays)
- Clinic supply replenishment (PPE, syringes, testing kits)
- Pharmacy supply and device moves (IV poles, pumps, cooler packs)
- Inter-facility transfers (hospital ↔ clinic/lab/pharmacy)
Service options
- STAT / Rush / Same-Day: Time-critical runs for OR add-ons, device swaps, or stockouts.
- Scheduled routes: Daily/weekly clinic loops, pharmacy → facility replenishment, home-delivery programs.
- Returns & reverse logistics: Device retrievals, repairs/RMA, tote/asset returns, sharps/containers (non-regulated).
- White-glove placement (by request): Inside delivery to authorized areas, basic setup/plug-in, packaging removal.
How it works (step-by-step)
Tell us your routes & requirements
Share your locations, frequency, and any special handling needs.
We build a route plan
Our team maps optimal schedules, service levels, and pricing for your workflow.
We launch & monitor your routes
Drivers run your schedule while dispatch tracks every stop and keeps you updated.
CTA line:
Ready to streamline your lab and clinic runs?
Who it’s for
Hospitals, clinics, pharmacies (retail & specialty), labs, DME suppliers, home-health agencies, and senior-care facilities across Oklahoma, Arkansas, Texas, and Kansas.
Handling standards
- Chain of custody: Barcode scans, sealed totes, signature/POD with time stamps.
- Condition protection: Fragile/tilt indicators, shock-sensitive handling, proper load securement.
- Temperature options: Insulated packaging/gel packs for temp-sensitive supplies; excursion notes if applicable.
- Clean handling: Drivers trained on clinical protocols, PPE as required, no unapproved openings/assembly.
- Privacy/compliance: HIPAA-aware labeling (minimal PHI), documented handoffs.
Benefits
- Fewer cancelled procedures and stockouts
- Lower costs vs. ad-hoc vendors; predictable SLAs
- Documented compliance and cleaner audits
- A single point of coordination for urgent and everyday needs