Corporate Hours are Monday-Friday 8AM to 5PM

Operating hours our 24/7.

Or Collection on Delivery, we provide the service of picking up a check or form of payment for the shipper upon delivery. COD is only available through our Mailrun Express services.  

Represents the maximum liability of Mailrun to shipper in connection with the shipment or the package, including, but not limited to, any loss or damage of the package, any delay, wrong delivery or failure of delivery of the package, or any incorrect information provided by Mailrun regarding the shipment or package

The completion of the shipment(s) by the tendering of the package to the recipient or their representative.

The time indicated on the waybill for when delivery is to occur. 

Include New Year’s Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day, and Christmas Day.  

Means Mailrun Courier Service, Inc. and it’s fully-owned subsidiaries including Mailrun Courier, Mailrun Express, Mailrun Destination Deliveries Ground, aka DDG, Mailrun Personal Package Delivery, aka PPD, Mailrun Deliver My Scripts, aka DMS, Mailrun Express Flat Rate, Mailrun 2nd Day, Mailrun Critical, Mailrun Priority, Mailrun Basic, and Mailrun Post-Go, Mailrun M-Ex, MEx.  

Means any item which is tendered to Mailrun for shipment.  

Means any business, individual, and/or other legal entity named to receive the package(s) by Mailrun on behalf of shipper.

Subject to the terms of this Service Guide (including our limitations of liability), a service failure occurs when Mailrun fails to complete the delivery by the delivery time

Means any transportation for delivery of any package(s) of any sort by Mailrun on behalf of a shipper to the recipient.  

Any type of box, envelope, or other container that the package(s) is placed in for shipment and delivery.  

Means any business, individual, and/or other legal entity arranging any shipment(s) with Mailrun.  

Means only Saturday and Sunday, unless any one of those days is a Holiday. 

THIS IS NOT INSURANCE COVERAGE FOR YOUR PACKAGE(S). Mailrun offers declared value for your package(s). Declared value represents the maximum liability of Mailrun to shipper in connection with the shipment or the package, including, but not limited to, any loss or damage of the package, any delay, wrong delivery or failure of delivery of the package, or any incorrect information provided by Mailrun regarding the shipment or package. Shipments by Mailrun are automatically protected by $100.00 USD of declared value per package. If shipper requires more protection, the shipper must declare a higher declared value amount for protection and pay the applicable charge. The minimum declared value that may be purchased is $200.00 USD per package and the maximum is $1,000.00 USD per package. Please refer to our Mailrun Surcharges and Fees Schedule for more details. Signatures upon delivery are required for all declared values over $100.00 USD. Shipper has the responsibility and burden to prove actual loss, damage, delay, wrong or failure of delivery, or incorrect information to receive a payment for the declared value from Mailrun. Mailrun reserves the right to refute any claims for declared value. Shipper assumes all responsibility for completing the shipping information, including any additional declared value protection. Once entered into our system, we cannot change the information concerning declared value on the shipping document. Please refer to the Claims section of this Service Guide for further information and the process for which shipper must request any Declared Value.    

The maximum amount of declared value available for purchase is $1,000.00 USD per package. This limitation is for all items, including, but not limited to: artwork, such as tapestries, paintings, drawings, photos, and prints; sculptures and vases; films; antiques; glassware, including mirrors, china, crystal, and framed items; televisions and other electronics; jewelry, including precious metals, precious stones, and diamonds; furs; coins, money orders, cashier checks and credit cards; stocks, bonds, stamps (including food stamps); lottery tickets or any type of cash or credit value; sports cards, collectibles, and souvenirs; doll houses; bikes and sporting equipment; music and music equipment. Shipper recognizes that our declared value is not insurance, and shipper assumes all risk above the declared value of any package for any loss or damage of the package, any delay, wrong delivery or failure of delivery of the package, or any incorrect information provided by Mailrun regarding the shipment or package. Shipper assumes all responsibility for identifying and purchasing insurance from a third-party that may mitigate such risk.

All claims for declared value are subject to our Limitations of Liability. Mailrun is not responsible for any declared value claims resulting from the improper packaging. Shipper assumes all responsibility for any loss, damage, delay, wrong delivery or failure of delivery of the package, or any incorrect information occurring because of improper packaging. If Mailrun pays a claim for declared value, Mailrun reserves the right to pick up the package(s), at which time the package(s) becomes the property of Mailrun. Mailrun does not accept any declared value claims if the package(s) was shipped by a third-party shipper at any time.  

Mailrun requires shippers to prepack their own packages. We do not prepack any items on your behalf. The shipper is responsible for complying with all laws, rules, regulations, and/or ordinances, whether federal, state, local governing the packaging, labeling, and/or marking of packages tendered to Mailrun for delivery. All packages require a clearly written waybill, either hand-written or printed, that must include: the name of recipient, whether a business or individual; name of contact person for the recipient if applicable; recipient’s complete and accurate address, city, state and zip code; and shipper’s complete and accurate address, city, state and zip code. If service type is unmarked on the package, shipper authorizes Mailrun to ship as Express 10:30 a.m. Priority Overnight and shipper will be responsible for all applicable rates. If a C.O.D. is to be collected, the package(s) must be clearly marked to indicate the same. Package(s) must be packed for all possible conditions in transporting such as temperature and pressures changes. Blood, urine, and non-infectious specimens must be in a leak proof shipping system consisting of watertight and an absorbent type packaging. When packaging materials are not otherwise provided by Mailrun, shipper must use package-appropriate materials in good condition (i.e. corrugated boxes), that allow for enough cushion or protection when needed. Items that cannot be boxed such as auto parts, tires, luggage, and/or comparable items, must be clearly labeled, and such items must not have any exposed sharp edges, parts, or materials that may cause harm. Foam and polystyrene must be shipped inside another container, unless otherwise approved by Mailrun.  

As part of its Express Services only, Mailrun provides envelopes, packs, poly bags, small, medium, large, and extra-large boxes for all delivery times, including: Express Flat Rate; Express 8:00 a.m. Critical Overnight; Express 10:30 a.m. Priority Overnight; Express 4:00 p.m. Basic Overnight; and Express 2nd Day. Mailrun’s envelopes, packs, poly bags, small, medium, large, and extra-large boxes are not to be used for our DDG or PPD Services. If Mailrun packaging is used for such services, shipper authorizes Mailrun to ship as Express 10:30 a.m. Priority Overnight and shipper will be responsible for all applicable rates. If you have an account with Mailrun, please contact your sales representative for materials for your Express shipments.    

Mailrun is not liable for any loss or damage that results from the faulty packaging by shipper nor any violations of any laws, rules, regulations, and/or ordinances governing the packaging, labeling, and/or marking of packages resulting from shipper’s packaging.

Mailrun does not require a signature for delivery unless the shipment is upgraded to our signature service and/or more than $100 of declared value is purchased for the package. In most cases, however, we will attempt to obtain a signature upon delivery. Unless the package is upgraded to our signature service and/or more than $100 of declared value is purchased for the package, we are not liable if we fail to get a signature. Mailrun will obtain a signature if the package is damaged or we feel, in our sole discretion, a signature is needed for any other reason. The following items require a signature upon delivery: items shipped with dry ice; pharmaceuticals; electronics; perishables; and C.O.D’s. If a signature is not available upon delivery, we will not make the delivery and will attempt to redeliver the package within a reasonable time for an additional fee. Any money back guarantee is revoked upon such circumstances.     

Mailrun offers several options for your signature requests including electronic and adult signatures (18 years or older). Electronic signatures are obtained upon delivery, then emailed to the shipper once the signature is recorded. Adult signatures are captured electronically and require verification by a valid government ID at the delivery address. The adult signature will then be emailed to the shipper. Signature services are not available for our DDG and PPD services. Mailrun will charge additional fees for signature services. Please refer to our Mailrun Surcharges and Fees Schedule for more details. 

To intercept and/or reroute a shipment, shipper must call our office at 800-488-9716 and provide the tracking number. Interception or rerouting instructions will only be accepted from the shipper. Interception or rerouting is not available for packages requiring an adult signature or any controlled products. Any money back guarantee is revoked upon shipper’s request for interception or rerouting. Mailrun will charge additional fees for interception or rerouting. Please refer to our Mailrun Surcharges and Fees Schedule for more details.  

Our Mailrun Express services offer Collection on Delivery, or C.O.D. services on behalf of the shipper for overnight shipments. If using our C.O.D. services, it is the responsibility of shipper to notify Mailrun that the package(s) is C.O.D. and clearly mark the package(s) C.O.D. and indicate the form of payment and payment method on the waybill. Acceptable forms of payment for our C.O.D. services include: cashiers check, personal check, business check, or money order. We do not accept cash, debit or credit card for C.O.D. payments. The maximum C.O.D. amount acceptable by Mailrun is $10,000 USD per shipment. Mailrun does not offer declared value for the amount of any C.O.D. collection. If the C.O.D. is not available at the time of delivery, Mailrun will return the package(s) to the shipper at the shipper’s expense, and there will not be a refund or credit applied to the shipment. C.O.D. will be returned to shipper via our Express 4:00 p.m. Basic Overnight service after collection is made. If shipper desires to expedite the return of the C.O.D. that was collected to Express 8:00 a.m. Critical Overnight or Express 10:30 a.m. Priority Overnight, shipper must clearly indicate that on the waybill and upgrade fees will apply. Mailrun charges additional fees for C.O.D. Please refer to our Mailrun Surcharges and Fees Schedule for more details.  

Shipper assumes all responsibility and/or risk associated with C.O.D. including returned checks, fraud, or forgery. Mailrun is not liable for any or all C.O.D. payments. 

Please review our Mailrun Zone Chart to determine if our pick-up service is available in your area. Mailrun will charge additional fees for pick-up. Please refer to our Mailrun Surcharges and Fees Schedule for more details. We reserve the right to refuse any package for pick-up if we feel, in our sole discretion, there is any reason not to accept it.  

The following weight restrictions apply to our services: Mailrun Express (Critical, Priority, Basic and 2nd Day) – 150lbs; Mailrun Express Flat Rate – 50 lbs; Mailrun DDG - 150 lbs; Mailrun PPD – 70 lbs. Shipments that exceed the stated restrictions for each service will be charged an additional handling fee of $10.00 USD per package plus $2.00 USD per pound over the restricted amount. Please refer to our Mailrun Surcharges and Fees Schedule for more details. For Mailrun Express (Critical, Priority, Basic, and 2nd Day), shipments that exceed 150 lbs., the package will be considered freight, and is within our sole discretion to transfer the package accordingly. For all services, Mailrun will refuse any shipments over 84” in length unless shipper receives prior approval from Mailrun. Shipments over 84” in length will be considered an oversized shipment and will be billed a minimum of 80 lbs. for billable weight. Please refer to our Mailrun Surcharges and Fees Schedule for more details. Mailrun does not deliver to any United States Post Office Box; however, we will deliver to private mail station boxes. All deliveries to any facility that offers a mailroom or a receiving department will be delivered to that area. Mailrun applies a residential surcharge on shipments to home businesses. Please refer to our Mailrun Surcharges and Fees Schedule for more details.  

We may, in our sole discretion, deem a shipment to be undeliverable. Reasons a shipment may deemed undeliverable include, but are not limited to, the following: the shipment is addressed to an area outside our available service areas (please review our Mailrun Zone Chart for further details); upon delivery, the recipient(s) refuses to accept the shipment; upon delivery, the recipient refuses to pay for the shipment if it was marked bill the recipient; the address of the recipient is incorrect or incomplete; the shipment is or contains a Prohibited Item; items not packaged correctly; damaged packages; recipient is no longer available at the listed address or the recipient’s business is closed; an uncollectible C.O.D. For any reason a shipment is deemed undeliverable, the shipper will be notified, and it will be returned to shipper on our Express 2nd Day service. Return fees will be charged to shipper. Please refer to our Mailrun Surcharges and Fees Schedule for more details.  

All returns are subject to the same terms and conditions of this Service Guide. The person, business, or entity that initiates the return shipment is responsible for all fees and charges. Please refer to our Mailrun Surcharges and Fees Schedule for more details.   

We may, in our sole discretion, deny any shipment for any reason without liability, and/or hold or return any shipment without liability. Reasons a shipment may be declined, held, or returned include, but are not limited to: improper packaging; the package is or contains a Prohibited Item; the shipper’s account is not in good standing; the package is leaking or is damaged; the package otherwise violates the terms and conditions of this Service Guide. In addition, we may, in our sole discretion, inspect and open any package for any reason to determine if such package violates the terms and conditions of this Service Guide. 

Auto parts and related items that cannot be boxed, such as mufflers, tail pipes, or any other larger parts must be clearly labeled with either tie tags, adhesive stick on labels, or similar means. Mailrun is not responsible or liable for lost and/or replacement labels. When shipping auto parts and related items, there cannot be exposed sharp edges that could cause injury or harm in the normal course of shipping and handling the item(s). Tires may be shipped, provided, however, there must be tape through the inside of the tire and wrapped around the exterior, placing the label on the exterior/tread so it may be clearly seen.

Biological Substances, Category B assigned UN3373 will be accepted for delivery, provided they are triple packed consisting of two, separate leak proof packages. Any liquid type substance or absorbent material must be placed within the inner most leak proof package. They must be shipped in our Category B packaging, and must be clearly marked, “Biological Substance, Category B, UN3373.” The shipper is responsible for complying with all laws, rules, regulations, and/or ordinances, whether federal, state, local governing the packaging, labeling, and/or marking of packages containing Biological Substances, Category B. Clinical shipments, such as blood, urine, or any lab test type of specimen, may be shipped, provided they are packed using a leak proof shipping container. Dry ice is allowed but must be clearly marked that the shipment is perishable and that it contains dry ice. Dry ice may not exceed 5 lbs. per package. If dry ice is used, the item(s) must be in packaged in a leak proof container.  

Computers, electronics, and other related items will be accepted for delivery, provided that such items must be in the original packaging from the manufacturer and are subject to inspection and review at any time by Mailrun, in our sole discretion.  

Mailrun will accept live animals, including dogs, cats, snakes, hamsters, mice, or other small animals for delivery subject to advanced approval. PLEASE CONTACT YOUR SALES REPRESENTATIVE FOR ADVANCED APPROVAL, SPECIAL ARRANGEMENTS, AND APPLICABLE RATES. 

Shipper is responsible for the time sensitivity of perishables including selection of the appropriate Mailrun service and its respective delivery time, as well as consideration and planning for all possible conditions in transporting such as temperature and pressures changes, or any other circumstances that may impact the item(s). Dry ice is allowed but must be clearly marked that the shipment is perishable and that it contains dry ice. Dry ice may not exceed 5 lbs. per package. If dry ice is used, the item(s) must be in packaged in a leak proof container.  

The shipper is responsible for complying with all laws, rules, regulations, and/or ordinances, whether federal, state, local governing the packaging, labeling, and/or marking of packages plants. Mailrun is not liable for items that may be intercepted or confiscated by governmental officials or agencies (federal, state, or local), or any refunds or credits in connection with the same. 

Mailrun will accept tobacco products for delivery, provided that both shipper and recipient are licensed manufactures, distributors, or retailers. The shipper and recipient are responsible for complying with all laws, rules, regulations, and/or ordinances, whether federal, state, local governing the packaging, labeling, and/or marking of packages containing tobacco products. Shippers are required to use Adult Signatures for any packages containing tobacco products, and rerouting of such packages is not permitted.  

Mailrun will accept wine, beer, or spirit products for delivery, provided that both shipper and recipient are licensed manufactures, distributors, or retailers. The shipper and recipient are responsible for complying with all laws, rules, regulations, and/or ordinances, whether federal, state, local governing the packaging, labeling, and/or marking of packages containing wine, beer, or spirit products. Shippers are required to use Adult Signatures for any package(s) containing wine, beer, or spirits. Rerouting of such package(s) is not permitted. Mailrun will accept wine for delivery to consumers, provided shipper is properly licensed and in compliance with all applicable laws, rules, regulations.  

Mailrun will not accept and specifically prohibits the following items to be shipped with any of our services: Biological Substances Category A; fireworks or any explosive devise of any kind; hazardous materials or dangerous items that in anyway may inflict injury on any person whether associated with Mailrun or not; package(s) or shipments requiring a permit or license, whether federal, state, or local, to be obtained by Mailrun; package(s) or shipments prohibited by any laws, rules, regulations, and/or ordinances, whether federal, state, local, or any term or condition of this Service Guide; package(s) that have odors, or polluted or toxic fumes; leaking package(s); cash or currency of any kind; any illegal controlled substances; any human body parts, organs, or human remains, unless approved in advance by Mailrun; any live animals, fish, or marine life, unless approved in advance by Mailrun; waste of any kind including medical waste; or live insects of any kind, unless approved in advance by Mailrun.  

For our current rates, please refer to our published pricing schedules, including our Mailrun Zone Chart and applicable Express Pricing Schedule, our Flat Rate Pricing Schedule, our DDG Pricing Schedule, and our PPD Pricing Schedule, attached to this Service Guide and available on our website, www.mailrunexpress.com. For any questions regarding which rate applies to your package, please contact your sales representative. Our rates are subject to change at any time without advance or written notice.  

Mailrun often provides quotes to shippers prior to delivery. All rates quoted are estimates only and are based upon the information and facts provided by you to us at that time and are subject to change. Final charges may vary depending upon on the terms of this Service Guide and the circumstances of the shipment, including, but not limited to, delivery issues, packaging issues, and/or additional fees and surcharges. Mailrun quotes are also based on account versus retail rates and discount rates. Please refer to our Mailrun Surcharges and Fees Schedule for more details. All shipments that do not have an account with Mailrun will be charged retail rates.  

All published rates are Retail Rates. Shippers that do not have an account with Mailrun are quoted and charged Retail Rates. Shippers that have an account with Mailrun are quoted and charged Account Rates, which are Retail Rates adjusted for volume discounts. Shipper is responsible for providing their account information to Mailrun to receive Account Rates.  

Mailrun charges additional rates for Holiday and Weekend deliveries. Please refer to our Mailrun Surcharges and Fees Schedule for more details. 

Mailrun has made the dimension calculation of a package a straightforward process. Please refer to our How to Calculate Your Dimensions Guide, attached to this Service Guide, for instructions and examples. Please contact your sales representative for help or questions regarding the dimensions of your package(s) and the applicable rate(s). Mailrun uses dimensional weight to assess the appropriate rate per package due to volumetric standards.  

Additional surcharges and fees may apply to your shipment. Please refer to our Mailrun Surcharges and Fees Schedule for more details. By tendering package(s) to Mailrun for delivery, shipper agrees to pay all applicable fees and surcharges, including fuel surcharges.For any questions regarding our surcharges and fees, please contact your sales representative.

Additional fuel surcharges may apply to your shipment. Please refer to our Mailrun Fuel Surcharge Schedule for more details. For any questions regarding our fuel surcharges, please contact your sales representative.

Mailrun accepts the following payment methods: most major credit cards, debit cards, and ACH payments. Mailrun extends credit to qualifying businesses only. We do not extend credit to individuals. For Mailrun account holders, invoices are sent the Monday following delivery. All invoices are due upon receipt, unless prior arrangements have been made. Mailrun reserves the right to verify shipper’s method of payment, and to refuse any shipment if payment cannot be verified. Shipper is responsible for all payments including additional fees and surcharges. Please refer to our Mailrun Surcharges and Fees Schedule for more details. A $35.00 USD fee will be charged to shipper for any returned or dishonored checks or electronic payments. Please mail payment to: 

Mailrun A/P

P.O. Box 21228, Dept. 197

Tulsa, OK 74121

For any questions regarding payment, credit, or billing, please call our corporate office at 800.488.9716, Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, or email us at accounting@mailrun.express.

Mailrun prides itself on consistent, dependable, and timely deliveries. Therefore, we are proud to offer all shippers our Money Back Guarantee. In the event of a service failure by Mailrun, we will refund or credit the shipper in full for the shipping charges only. Subject to the terms of this Service Guide (including our limitations of liability), a service failure occurs when Mailrun fails to complete the delivery by the delivery time. Mailrun will issue only one refund or credit per shipment, per package. Our Money Back Guarantee is not available: for Holiday or Weekend deliveries; for deliveries made within 7 days of Christmas and within 3 days to Thanksgiving and the Friday immediately following Thanksgiving; for shippers with an account not in good standing; for incorrect or incomplete addresses; for refusals of package(s) by recipient; for closed delivery locations; when Mailrun has proof of delivery via electronic data or signature; weather related or natural disasters; or when a shipment is re-routed. Our Money Back Guarantee is available for only Mailrun Express Services and is subject to the limitations of liability provided in this Service Guide. Our Money Back Guarantee is not insurance for the package(s) and is intended solely for the delay or loss of time resulting from a Service Failure. Request for our Money Back Guarantee must be in writing, include the tracking number and reason for the request, and sent via email to refunds@mailrunexpress.com, or by mailing the request within 15 days to:    

    Mailrun MBG

    P.O. Box 1260

    Broken Arrow, OK 74013

This Service Guide and its terms and conditions supersede all previous terms and conditions by Mailrun. This Service Guide governs all shipments made by Mailrun on behalf of shipper and its terms and conditions are effective upon the tendering of any package by shipper to Mailrun. Mailrun reserves the right to change or amend this Service Guide at any time for any reason without advanced or written notice. To the extent there is a conflict between this Service Guide and any other contract provided by Mailrun in connection with or relating to the shipment of packages, the terms of this Service Guide shall control.

Limitations of Liability 

Mailrun provides all shippers automatic declared value protection of $100 UDS for any loss or damage of the package, any delay, wrong delivery or failure of delivery of the package, or any incorrect information provided by Mailrun regarding the shipment or package. Shipper may also purchase additional declared value from Mailrun for a total declared value not to exceed $1,000 USD. The declared value of the package represents the maximum liability of Mailrun to shipper in connection to the package(s) and/or shipment(s). Shipper recognizes that our declared value is not insurance, and shipper assumes all risk above the declared value of any package for any loss or damage of the package, any delay, wrong delivery or failure of delivery of the package, or any incorrect information provided by Mailrun regarding the shipment or package. In no event nor for any reason shall Mailrun be liable to shipper for any amount above the declared value of the package. Declared value is not insurance and Mailrun does not provide any insurance for package(s) of any kind.  

Mailrun shall not be liable to shipper for any claims for Declared Value, damages, refund (including our Money Back Guarantee), or credit, for any loss or damage of the package(s), any delay, wrong delivery or failure of delivery of the package(s), or any incorrect information provided by Mailrun regarding the shipment or package(s) resulting from the following: natural disasters, such as floods, earthquakes, hurricanes, blizzards, tornados or any other disasters; acts of war, terror, civil disruptions of any kind including protests, local, state, or federal disputes, or any other acts of danger or harm; unauthorized shipments or prohibited items, packages not packaged properly, including incorrect or missing package details such as up arrows, fragile, etc., or broken seals; Mailrun’s inability to provide delivery records; unauthorized charges made to shippers account by employees or agents of shipper; the interception of any shipment or the inability to intercept a shipment; the violation of any of the terms and conditions of this Service Guide by shipper or recipient; inaccurate or missing address information; changes in temperate, pressure, or any other changes that may occur during transportation of the package; confiscation by any governmental agency; or any other situation out of the reasonable control of Mailrun.  

Indemnification

Shipper agrees to indemnify and hold harmless Mailrun for any costs, fees (including attorney’s fees), damages, penalties (federal, state or local), or any other expense Mailrun may incur as a result of the following: the shipment of prohibited items by shipper; packages not packaged properly; any injury or harm caused to any person by a package from shipper; any package that is in violation of any laws, rules, regulations, and/or ordinances, whether federal, state, local, or any term or condition of this Service Guide, including our policies on specific items; shipper’s violation of any laws, rules, regulations, and/or ordinances, whether federal, state, local, or any term or condition of this Service Guide; confiscation of the package(s) by any governmental agency; and/or for any other reason resulting from Shipper’s negligence and/or willful misconduct relating to the package(s), shipment(s), and/or delivery.

Reservation of Rights

Mailrun, in it’s sole discretion, reserves the right without further liability to: refuse service to any shipper or recipient; decline any package(s) or shipment(s); hold or return any package(s) or shipment(s); transfer or assign any rights to collect all charges due to us, including attorneys fees, collection agency fees, interest and court costs; refuse any pick-up if we feel there is a reason not to accept it; or to open and inspect any package(s).